USER AGREEMENT
Версия 2.0
⚠️ Important information:
This User Agreement (hereinafter referred to as the "Agreement") governs the relationship between the Online Store BELOKAMENKA-TRADE LLC (hereinafter referred to as the "Seller" or "Administration") and any person (individual, individual entrepreneur, legal entity) using the website belokamenka.com (hereinafter referred to as the "User" or "Buyer").
By placing an order on the Site, the User confirms that they have fully read and agree with all the terms of this Agreement.
USER AGREEMENT
Online Fish and Seafood Store belokamenka.com
TERMS AND DEFINITIONS
For the purposes of this Agreement, the following terms are used with the meanings below:
User — any person visiting the Site, using its services, or registered on the Site.
Buyer — a User who has placed an Order on the Site.
Site — the website located at belokamenka.com and its subdomains.
Product — fish, seafood, and related products offered for sale on the Site.
Order — a properly submitted request from a User for the purchase and delivery of Products.
Perishable Product — goods with a limited shelf life (fish, seafood, semi-finished products).
Personal Account — the User's personal section on the Site, accessible after registration.
Registration — the process of creating a User account by filling out a registration form.
GENERAL PROVISIONS
2.1. This Agreement is a public offer in accordance with Article 435 and Part 2 of Article 437 of the Civil Code of the Russian Federation.
2.2. Acceptance of this offer is constituted by the User's actions aimed at using the Site, including but not limited to: viewing Site materials, registration and/or login, placing an Order, paying for Products, using the Personal Account.
2.3. The Seller reserves the right to amend this Agreement without any special notice to the User. The new version of the Agreement comes into force from the moment of its publication on the Site.
2.4. The User is solely responsible for the accuracy of the data provided during registration and Order placement.
2.5. By expressing agreement with the terms of this Agreement, the User confirms that they are acting on their own behalf and in their own interests, and not in the interests of third parties.
PLACING AN ORDER AND REGISTRATION ON THE SITE
3.1. To place an Order without registration (as a guest), the User must provide the following mandatory data:
Name;
Contact phone number;
Choose a delivery method:
Option "Delivery": select the delivery city from the drop-down list and fill in the "Delivery Address" field;
Option "Self-pickup": activate the corresponding checkbox. When choosing this method, specifying the city and delivery address is not required.
Choose a payment method.
3.2. To create an account (register) on the Site, providing access to the Personal Account, the User must additionally specify:
Email address (E-mail);
Password for access to the Personal Account.
3.3. When placing an Order (both with and without registration), the User is obliged to review and confirm their agreement by checking the corresponding boxes for:
The terms of this User Agreement;
The terms of the Privacy Policy (processing of personal data).
3.4. The User undertakes to provide accurate and up-to-date information. In case of changes to the data, the User is obliged to update the information in their Personal Account independently.
3.5. The User is responsible for the security of their password and for all actions performed under their account.
3.6. The Seller has the right to block or delete a User's account in case of violation of the terms of this Agreement, and also has the right to delete an account unilaterally at its own discretion, including without explanation, provided this does not contradict the legislation of the Russian Federation.
ORDER PLACEMENT AND CONFIRMATION
4.1. Products are offered for sale subject to their availability in the Seller's warehouse.
4.2. To place an Order, the User must:
Select the necessary Products and add them to the cart;
Choose a delivery method: "Delivery" with address specification or "Self-pickup" from a designated point (address and pickup times are indicated on the Site);
Choose a payment method;
Provide data for identification and communication (Name, phone number);
Read and mandatorily confirm their agreement with the terms of this User Agreement and the Privacy Policy by checking the corresponding boxes;
Confirm the Order.
4.3. After placing the Order, an automatic SMS confirmation (informational message) is sent to the phone number provided by the User.
4.4. Final confirmation of the Order and clarification of details occurs after coordination with the Seller's manager by phone.
4.5. There is no minimum order amount.
4.6. The Seller reserves the right to cancel an Order or refuse its placement if the User systematically (3 or more times) refuses accepted Orders without reasons related to poor product quality, or has several (2 or more) unclaimed or unpaid Orders.
NOTIFICATIONS AND MAILINGS
5.1. For the purpose of executing the Order, the Seller has the right to send informational messages (about order status, readiness for pickup, payment confirmation, and others related to contract performance) to the contact details provided by the User (phone number, email address) without separate consent.
5.2. Advertising and marketing mailings are sent to the User only with their direct and explicit consent, expressed, among other ways, by checking the corresponding box during registration or order placement.
5.3. The User can unsubscribe from advertising mailings at any time:
Through a special interface in their Personal Account;
By following the active "Unsubscribe from mailing" link in the text of the received message.
5.4. For the purpose of quality control of service and resolution of possible disputes, the Seller has the right to record telephone conversations with the User. Such records are stored for 6 (six) months.
PRICES AND PAYMENT
6.1. Product prices are indicated in Russian rubles per unit of measurement.
6.2. Prices may be changed by the Seller unilaterally without prior notice to the User.
6.3. Delivery cost is calculated individually depending on the locality and the Order amount. Free delivery conditions are posted on the Site's main page and on the order submission pages.
6.4. Available payment methods:
Cash: Upon receiving the product at the pickup point (for all Users);
Cash to the courier: Upon courier delivery (for individuals);
Card via terminal: At the pickup point (for all Users);
Card via terminal to the courier: Upon courier delivery (for individuals);
Online via PayKeeper: Through the payment gateway on the Site (for all Users);
Invoice for legal entities: Non-cash payment with VAT (for legal entities and individual entrepreneurs).
6.5. For legal entities and individual entrepreneurs, payment is made based on an issued invoice within 3 banking days.
DELIVERY
7.1. Product delivery is carried out within the delivery zone relevant at the time of Order placement. The current list of localities where delivery is provided is always indicated on the Site in the drop-down list in the city/delivery address selection block, on the order placement page, and in the corresponding section of the main page.
7.2. Delivery times and costs depend on the selected locality and are clarified during Order confirmation.
7.3. An Order received at a pickup point is stored for 7 business days. After this period, unclaimed Orders are returned to the Seller.
7.4. Upon receiving the Order, the User is obliged to check the integrity of the packaging, conformity of the Product to the Order, and expiration dates. The Order can be transferred to the person indicated in the Order as the recipient, or to a person present at the delivery address.
7.5. Payment for the Order upon receipt signifies the absence of Buyer's claims regarding quantity, assortment, appearance, and packaging integrity of the Product at the time of transfer. The time for handing over the Order and receiving payment by the courier at the delivery point is limited to 15 minutes.
7.6. If the User is not present at the specified address at the agreed time, delivery is rescheduled to another date in coordination with the manager.
PRODUCT RETURN
Attention! Special conditions for perishable goods:
In accordance with Decree of the Government of the Russian Federation No. 55 dated January 19, 1998, food products of proper quality are not subject to return or exchange.
8.1. A refund is possible in the following cases:
Product of improper quality (not fresh, expired, with damaged packaging);
Non-conformity of the Product to the description stated on the Site;
A different Product was delivered than the one ordered.
8.2. To process a return, the User must:
Notify the Seller by phone or email within 24 hours of receiving the Product;
Provide photographs of the Product showing visible defects;
Preserve the Product's presentation and packaging.
8.3. The refund is made using the same method as the payment, within 10 business days from the confirmation of grounds for return.
8.4. In case of payment by bank transfer, the refund is made to the User's bank account.
WARRANTIES AND LIABILITY
9.1. The Seller guarantees that the Products comply with the requirements of the regulatory documents of the Russian Federation.
9.2. The Seller is not responsible for:
Improper storage of the Product after transfer to the User;
Cooking the Product in violation of recommended technologies;
Individual intolerance to Product components;
Delivery delays related to the actions of third parties (transport companies, postal and courier services), weather conditions, as well as due to force majeure circumstances as defined by the legislation of the Russian Federation.
9.3. All information about Products on the Site is for reference purposes.
9.4. Responsibility for the actions of minors, including placing Orders on the Site, lies with their legal representatives (parents, guardians).
9.5. The Seller is not responsible for temporary Site unavailability related to technical maintenance, updates, or force majeure circumstances.
9.6. If a violation of the terms of this Agreement by the User leads to claims or lawsuits by third parties against the Seller, the User undertakes to compensate the Seller for all losses, including paid compensations, legal costs, and legal assistance expenses.
CONFIDENTIALITY AND PROTECTION OF PERSONAL DATA
10.1. The terms of processing the User's personal data are defined by the Privacy Policy, which is an integral part of this Agreement.
10.2. The Seller undertakes not to disclose information received from the User, except in cases provided for by the legislation of the Russian Federation.
10.3. Consent management and the right to data deletion.
10.3.1. The User (both registered and having placed an order without registration) has the right at any time to withdraw consent to the processing of personal data and/or request anonymization of their data.
10.3.2. To exercise this right, the User may:
a) If the User has a Personal Account – use the "Delete Account" function in the corresponding section. The request will be fulfilled within 30 days.
b) If the User placed an order without registration (as a guest) – send a request to the Seller's email: privacy@belokamenka.com. The request must necessarily indicate the phone number used when placing the order. To expedite processing, it is also recommended to specify the name under which orders were placed, and/or the approximate delivery address.
10.3.3. To protect against unauthorized requests, the Seller has the right to request additional confirmation of phone number ownership from a User contacting as a "guest" (e.g., by sending a one-time verification code to the specified number). After successful verification, the request will be fulfilled within a period not exceeding 30 days from the receipt of the request.
10.3.4. Data anonymization means the removal of direct identifying information (full name, phone, email, exact address), while anonymous data about completed transactions (date, amount, order composition) may be retained for accounting, reporting, and internal analysis purposes.
SELLER'S DETAILS
Belokamenka-Trade Limited Liability Company
Legal address: 183038, Murmansk Region, Murmansk City District, Murmansk, Tralovaya St., 12A, Premises IX(21,22)
INN/OGRN: Specified in the invoice/agreement
Contact phone: As indicated on the Site
Email: As indicated on the Site
FINAL PROVISIONS
11.1. This Agreement is governed by the legislation of the Russian Federation.
11.2. All disputes arising from relations regulated by this Agreement shall be considered in court at the Seller's location.
11.3. If any provision of this Agreement is found to be invalid, this shall not affect the validity of the remaining provisions.
11.4. The Seller has the right to refuse service to Users who violate the terms of this Agreement.
11.5. Current versions of this User Agreement and Privacy Policy are always available via direct links on the Site:
User Agreement: https://belokamenka.com/ru/user-agreement
Privacy Policy: https://belokamenka.com/ru/privacy-policy
11.6. ACCEPTANCE OF THE AGREEMENT AND TRANSITIONAL PROVISIONS
11.6.1. This Agreement applies to all relations between the User and the Seller related to the use of the Site and placement of Orders that arise after the moment the User accepts the terms of this Agreement (clause 2.2).
11.6.2. A User who, prior to accepting this Agreement, placed orders on the Site without registration ("as a guest"), from the moment of accepting this Agreement (registration or performing another conclusive action) accedes to it.
11.6.3. Regarding Orders placed by the User BEFORE acceptance of this Agreement, the terms that actually regulated such transaction at the time of its conclusion continue to apply, taking into account the provisions of the legislation of the Russian Federation on consumer rights protection. However, starting from the moment of acceptance, all relations between the Parties, including the processing of previously provided personal data, dispute resolution, and other general matters, are governed by this Agreement and the Public Offer in force at that time.
11.6.4. By accepting this Agreement, the User confirms and guarantees that all Orders placed by them previously on the Site were placed by them personally or by persons authorized by them, and has no claims against the Seller regarding the procedure for placing and fulfilling such previously placed Orders.
Last Updated: February 1, 2026
Online Fish and Seafood Store belokamenka.com
TERMS AND DEFINITIONS
For the purposes of this Agreement, the following terms are used with the meanings below:
User — any person visiting the Site, using its services, or registered on the Site.
Buyer — a User who has placed an Order on the Site.
Site — the website located at belokamenka.com and its subdomains.
Product — fish, seafood, and related products offered for sale on the Site.
Order — a properly submitted request from a User for the purchase and delivery of Products.
Perishable Product — goods with a limited shelf life (fish, seafood, semi-finished products).
Personal Account — the User's personal section on the Site, accessible after registration.
Registration — the process of creating a User account by filling out a registration form.
GENERAL PROVISIONS
2.1. This Agreement is a public offer in accordance with Article 435 and Part 2 of Article 437 of the Civil Code of the Russian Federation.
2.2. Acceptance of this offer is constituted by the User's actions aimed at using the Site, including but not limited to: viewing Site materials, registration and/or login, placing an Order, paying for Products, using the Personal Account.
2.3. The Seller reserves the right to amend this Agreement without any special notice to the User. The new version of the Agreement comes into force from the moment of its publication on the Site.
2.4. The User is solely responsible for the accuracy of the data provided during registration and Order placement.
2.5. By expressing agreement with the terms of this Agreement, the User confirms that they are acting on their own behalf and in their own interests, and not in the interests of third parties.
PLACING AN ORDER AND REGISTRATION ON THE SITE
3.1. To place an Order without registration (as a guest), the User must provide the following mandatory data:
Name;
Contact phone number;
Choose a delivery method:
Option "Delivery": select the delivery city from the drop-down list and fill in the "Delivery Address" field;
Option "Self-pickup": activate the corresponding checkbox. When choosing this method, specifying the city and delivery address is not required.
Choose a payment method.
3.2. To create an account (register) on the Site, providing access to the Personal Account, the User must additionally specify:
Email address (E-mail);
Password for access to the Personal Account.
3.3. When placing an Order (both with and without registration), the User is obliged to review and confirm their agreement by checking the corresponding boxes for:
The terms of this User Agreement;
The terms of the Privacy Policy (processing of personal data).
3.4. The User undertakes to provide accurate and up-to-date information. In case of changes to the data, the User is obliged to update the information in their Personal Account independently.
3.5. The User is responsible for the security of their password and for all actions performed under their account.
3.6. The Seller has the right to block or delete a User's account in case of violation of the terms of this Agreement, and also has the right to delete an account unilaterally at its own discretion, including without explanation, provided this does not contradict the legislation of the Russian Federation.
ORDER PLACEMENT AND CONFIRMATION
4.1. Products are offered for sale subject to their availability in the Seller's warehouse.
4.2. To place an Order, the User must:
Select the necessary Products and add them to the cart;
Choose a delivery method: "Delivery" with address specification or "Self-pickup" from a designated point (address and pickup times are indicated on the Site);
Choose a payment method;
Provide data for identification and communication (Name, phone number);
Read and mandatorily confirm their agreement with the terms of this User Agreement and the Privacy Policy by checking the corresponding boxes;
Confirm the Order.
4.3. After placing the Order, an automatic SMS confirmation (informational message) is sent to the phone number provided by the User.
4.4. Final confirmation of the Order and clarification of details occurs after coordination with the Seller's manager by phone.
4.5. There is no minimum order amount.
4.6. The Seller reserves the right to cancel an Order or refuse its placement if the User systematically (3 or more times) refuses accepted Orders without reasons related to poor product quality, or has several (2 or more) unclaimed or unpaid Orders.
NOTIFICATIONS AND MAILINGS
5.1. For the purpose of executing the Order, the Seller has the right to send informational messages (about order status, readiness for pickup, payment confirmation, and others related to contract performance) to the contact details provided by the User (phone number, email address) without separate consent.
5.2. Advertising and marketing mailings are sent to the User only with their direct and explicit consent, expressed, among other ways, by checking the corresponding box during registration or order placement.
5.3. The User can unsubscribe from advertising mailings at any time:
Through a special interface in their Personal Account;
By following the active "Unsubscribe from mailing" link in the text of the received message.
5.4. For the purpose of quality control of service and resolution of possible disputes, the Seller has the right to record telephone conversations with the User. Such records are stored for 6 (six) months.
PRICES AND PAYMENT
6.1. Product prices are indicated in Russian rubles per unit of measurement.
6.2. Prices may be changed by the Seller unilaterally without prior notice to the User.
6.3. Delivery cost is calculated individually depending on the locality and the Order amount. Free delivery conditions are posted on the Site's main page and on the order submission pages.
6.4. Available payment methods:
Cash: Upon receiving the product at the pickup point (for all Users);
Cash to the courier: Upon courier delivery (for individuals);
Card via terminal: At the pickup point (for all Users);
Card via terminal to the courier: Upon courier delivery (for individuals);
Online via PayKeeper: Through the payment gateway on the Site (for all Users);
Invoice for legal entities: Non-cash payment with VAT (for legal entities and individual entrepreneurs).
6.5. For legal entities and individual entrepreneurs, payment is made based on an issued invoice within 3 banking days.
DELIVERY
7.1. Product delivery is carried out within the delivery zone relevant at the time of Order placement. The current list of localities where delivery is provided is always indicated on the Site in the drop-down list in the city/delivery address selection block, on the order placement page, and in the corresponding section of the main page.
7.2. Delivery times and costs depend on the selected locality and are clarified during Order confirmation.
7.3. An Order received at a pickup point is stored for 7 business days. After this period, unclaimed Orders are returned to the Seller.
7.4. Upon receiving the Order, the User is obliged to check the integrity of the packaging, conformity of the Product to the Order, and expiration dates. The Order can be transferred to the person indicated in the Order as the recipient, or to a person present at the delivery address.
7.5. Payment for the Order upon receipt signifies the absence of Buyer's claims regarding quantity, assortment, appearance, and packaging integrity of the Product at the time of transfer. The time for handing over the Order and receiving payment by the courier at the delivery point is limited to 15 minutes.
7.6. If the User is not present at the specified address at the agreed time, delivery is rescheduled to another date in coordination with the manager.
PRODUCT RETURN
Attention! Special conditions for perishable goods:
In accordance with Decree of the Government of the Russian Federation No. 55 dated January 19, 1998, food products of proper quality are not subject to return or exchange.
8.1. A refund is possible in the following cases:
Product of improper quality (not fresh, expired, with damaged packaging);
Non-conformity of the Product to the description stated on the Site;
A different Product was delivered than the one ordered.
8.2. To process a return, the User must:
Notify the Seller by phone or email within 24 hours of receiving the Product;
Provide photographs of the Product showing visible defects;
Preserve the Product's presentation and packaging.
8.3. The refund is made using the same method as the payment, within 10 business days from the confirmation of grounds for return.
8.4. In case of payment by bank transfer, the refund is made to the User's bank account.
WARRANTIES AND LIABILITY
9.1. The Seller guarantees that the Products comply with the requirements of the regulatory documents of the Russian Federation.
9.2. The Seller is not responsible for:
Improper storage of the Product after transfer to the User;
Cooking the Product in violation of recommended technologies;
Individual intolerance to Product components;
Delivery delays related to the actions of third parties (transport companies, postal and courier services), weather conditions, as well as due to force majeure circumstances as defined by the legislation of the Russian Federation.
9.3. All information about Products on the Site is for reference purposes.
9.4. Responsibility for the actions of minors, including placing Orders on the Site, lies with their legal representatives (parents, guardians).
9.5. The Seller is not responsible for temporary Site unavailability related to technical maintenance, updates, or force majeure circumstances.
9.6. If a violation of the terms of this Agreement by the User leads to claims or lawsuits by third parties against the Seller, the User undertakes to compensate the Seller for all losses, including paid compensations, legal costs, and legal assistance expenses.
CONFIDENTIALITY AND PROTECTION OF PERSONAL DATA
10.1. The terms of processing the User's personal data are defined by the Privacy Policy, which is an integral part of this Agreement.
10.2. The Seller undertakes not to disclose information received from the User, except in cases provided for by the legislation of the Russian Federation.
10.3. Consent management and the right to data deletion.
10.3.1. The User (both registered and having placed an order without registration) has the right at any time to withdraw consent to the processing of personal data and/or request anonymization of their data.
10.3.2. To exercise this right, the User may:
a) If the User has a Personal Account – use the "Delete Account" function in the corresponding section. The request will be fulfilled within 30 days.
b) If the User placed an order without registration (as a guest) – send a request to the Seller's email: privacy@belokamenka.com. The request must necessarily indicate the phone number used when placing the order. To expedite processing, it is also recommended to specify the name under which orders were placed, and/or the approximate delivery address.
10.3.3. To protect against unauthorized requests, the Seller has the right to request additional confirmation of phone number ownership from a User contacting as a "guest" (e.g., by sending a one-time verification code to the specified number). After successful verification, the request will be fulfilled within a period not exceeding 30 days from the receipt of the request.
10.3.4. Data anonymization means the removal of direct identifying information (full name, phone, email, exact address), while anonymous data about completed transactions (date, amount, order composition) may be retained for accounting, reporting, and internal analysis purposes.
SELLER'S DETAILS
Belokamenka-Trade Limited Liability Company
Legal address: 183038, Murmansk Region, Murmansk City District, Murmansk, Tralovaya St., 12A, Premises IX(21,22)
INN/OGRN: Specified in the invoice/agreement
Contact phone: As indicated on the Site
Email: As indicated on the Site
FINAL PROVISIONS
11.1. This Agreement is governed by the legislation of the Russian Federation.
11.2. All disputes arising from relations regulated by this Agreement shall be considered in court at the Seller's location.
11.3. If any provision of this Agreement is found to be invalid, this shall not affect the validity of the remaining provisions.
11.4. The Seller has the right to refuse service to Users who violate the terms of this Agreement.
11.5. Current versions of this User Agreement and Privacy Policy are always available via direct links on the Site:
User Agreement: https://belokamenka.com/ru/user-agreement
Privacy Policy: https://belokamenka.com/ru/privacy-policy
11.6. ACCEPTANCE OF THE AGREEMENT AND TRANSITIONAL PROVISIONS
11.6.1. This Agreement applies to all relations between the User and the Seller related to the use of the Site and placement of Orders that arise after the moment the User accepts the terms of this Agreement (clause 2.2).
11.6.2. A User who, prior to accepting this Agreement, placed orders on the Site without registration ("as a guest"), from the moment of accepting this Agreement (registration or performing another conclusive action) accedes to it.
11.6.3. Regarding Orders placed by the User BEFORE acceptance of this Agreement, the terms that actually regulated such transaction at the time of its conclusion continue to apply, taking into account the provisions of the legislation of the Russian Federation on consumer rights protection. However, starting from the moment of acceptance, all relations between the Parties, including the processing of previously provided personal data, dispute resolution, and other general matters, are governed by this Agreement and the Public Offer in force at that time.
11.6.4. By accepting this Agreement, the User confirms and guarantees that all Orders placed by them previously on the Site were placed by them personally or by persons authorized by them, and has no claims against the Seller regarding the procedure for placing and fulfilling such previously placed Orders.
Last Updated: February 1, 2026
Last updated: 01 February 2026 г.
Contacts
Address
- Pickup: 183038, Murmansk, Samoilova st., 5, Mon-Fri 10:00 AM - 5:00 PM
- Production/Warehouse: 184164, Murmansk region, Belokamenka village, 35
- Office: 183010, Murmansk, Tralovaya st., 12A
- belokamenka.cod@gmail.com
Information
- BELOKAMENKA© - all rights reserved
- Free delivery is available from a certain order amount: select your city from the dropdown list at the beginning of the site or when placing an order, and the system will automatically calculate its cost.
Documentation
Русский
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